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Returns

Start a Return: To start a return or exchange, please follow this link : 

https://famosaswim-7098.myshopify.com/apps/return_prime

 

Return Policy: Items purchased from this website at full price or with a discount of 15% or less and that are in new and unworn condition with the tags and hygienic liners attached can be returned or exchanged within 14 days of delivery for store credit. This does not include pieces from our sale section. For sanitary reasons, please try on all swimwear over underwear. Items that have the tags removed, liner lost or have been laundered will be refused for return.

Final Sale: Pieces purchased from our sale section, and hair accessories (scrunchies, headbands, hats) are final sale and are not eligible for return unless your item is damaged upon receiving it or it is not the correct product you ordered. If your final sale item is faulty or if you have received the incorrect item, please contact our customer team for assistance and to organize a replacement of the item.

Refund Processing: Once we receive and approve your returned items, your refund will be processed back to your original payment method within 10-14 business days. Once you receive your refund notification, please allow an additional 5-10 business days for your bank to post the refund to your account.

 

 

 

Faulty, Damaged, or Incorrect Items

While we hope this never happens, if you do receive an incorrect or damaged item or immediately find a manufacturing fault, please contact us at support@famosaswim.com and we will help resolve your issue. Please include your name, order number, and a photo of the issue in your email. If your issue qualifies for a replacement, our policy is that your item will be replaced by the exact same item, if in stock.

 

Famosa Swim